Why do we excuse poor behavior because of good results?
Manager: “They’re a high performer… But they’re also a jerk”
HR: *sighs* That means they’re not a high performer.
Why do we excuse poor behaviour because of good results?
If someone gets great outcomes but treats people badly, they are not a high performer. When we overlook this kind of behaviour it undermines the health of their team.
If you’re struggling with this on your team, here’s what to do about it;
👉 Redefine high performance: High performers contribute positively to both results AND culture. It has to be both.
👉 As a group, agree on your team’s non-negotiable behaviours.
👉 Recognise when people live it out. You’ll reinforce the desired behaviour. Publicly share specific positive feedback about how people have contributed to culture.
👉 Quickly address any jerk-like behaviour. Give feedback about how it impacts others and ask them to commit to a timeline for change.
Original article by Shelley Johnson
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